Delivery Service Detail
Same Day Delivery Services are not available for the remote areas as shown in the table below
|Service Area||Delivery Time|
Hong Kong Island,
|Mon to Sun|
|Mon to Sat|
- Applicable to single address only. Home Delivery Service is available for Hong Kong Island, Kowloon, New Territories, Tung Chung, Chek Lap Kok, Ma Wan, Discovery Bay and Disneyland (excluding outlying islands and restricted area in airport).
- For unsuccessful delivered orders, our team will contact you by next day for the re-delivery arrangement and extra HK$100 will be charged.
- Should the merchandise be found detective, exchange of merchandise may be arranged provided that customer informs us at 2736 3866 within 2 days of receiving it. The original receipt and the defective merchandise are required as a proof of purchase. No exchange or refund will be accepted thereafter.
- Delivery will be suspended if Black Rainstorm Warning Signal or Tropical Cyclone Signal No. 8 (or above) is hoisted.
- city’super has appointed S.F.Express (Hong Kong) Limited to handle the delivery service.
Same Day Delivery
Enjoy free same day delivery service*for any purchase of HK$800 or above at city'super stores from Monday to Friday.
*Same Day Delivery Service Terms and Conditions:
city'super is a “Mega Lifestyle Specialty Store” that offers a true “one-stop-shopping” experience for today’s busy urban professionals.
Products purchased at our city'super or LOG-ON stores can be gift wrapped for FREE with our branded wrapping paper and gift cards. If special wrapping paper or decorations are used, additional charge is required for the materials.
To provide a more enjoyable shopping experience; temporary storage service for ONE hour is available at your needs. Our Customer Service counter will be glad to keep your large hand-carry items or luggage for you.
We are pleased to provide our customers Porter Service when they need a hand to deliver merchandise just bought in our store to the nearest taxi station or car park. Kindly contact our customer service counter for details.